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Thread: Logged out after posting

  1. #1

    Logged out after posting

    Sometimes I get logged out after posting: the login fields appear again, but the "status dot" (the one showing up after my username in a post I've made) is still green, so I'm apparently both logged out and logged in at the same time. Then, to be able to post again, I have to login a second time, but when I logout, the next time I return I am still logged in.

    I did a search on the subject and have tried removing all cookies, starting in incognito mode, checking the "remember me" checkbox, checked my firewall without finding anything special...

    Edit: Yup, it happened again right after posting the above, so now I'm logged in twice.

    Edit 2: It only happens on ttlg.

    Edit 3: Scratch the "sometimes"; it seems to be happening every time I have posted.

    Edit 4: I'm using Firefox and Windows 10. Also just tried in Chrome and similar things happen there, but there I also have to login in twice every time I login.
    Last edited by qolelis; 19th Oct 2017 at 10:11.

  2. #2
    *bump*

    Any ideas what's going on or what to do about it?

    I googled a bit, but didn't get any closer to a solution.

  3. #3
    Moderator
    Registered: Apr 2003
    Location: Wales
    Oops. So sorry, qolelis, for lack of response. I've sent Admin a message and hopefully there'll be an answer to the problem.

  4. #4
    Thanks!

    It's been like this for quite some time (like the last two years?), but I haven't been posting much lately, so the problem hasn't been pronounced enough to warrant a report earlier. I can certainly work around it, but it is a little annoying, especially now that I'm posting more (due to having some time off).

    Edit:
    This time around I wasn't immediately logged out, but it took a bit of clicking around before it happened (coincidentally(?) it happened when I returned to this thread). It's hard to test, because I don't want to be posting just for the sake of posting.
    Last edited by qolelis; 23rd Oct 2017 at 12:18.

  5. #5
    Moderator
    Registered: Apr 2003
    Location: Wales
    Al_B is looking into it but if you want to test it in the meantime, there's no reason why you shouldn't use this thread for multiple posts.

  6. #6
    Thanks!

    I'm trying to find a pattern, but any pattern I think I might be seeing is probably just a coincidence: sometimes I'm logged out immediately after posting, sometimes I stay logged in, but need to log in again whenever I want to do something that requires me to be logged in, and sometimes I'm logged out without any apparent reason. In all of these cases, afterwards I always need to log out twice (and restarting my browser in-between). I haven't found anything wrong on my end so far, which doesn't mean that there isn't, just that I haven't found it yet. There seems to be a discrepancy between what the login fields are showing and what the rest of the forum is showing.

  7. #7
    Administrator
    Registered: Oct 2000
    Location: Athens of the North
    The green dot next to your username when you're logged out means that the forum thinks that you're still potentially online. It doesn't have a way to automatically know if you're actually idle, your browser is closed, you've shut down your PC so it just works on a timeout since your last activity. For TTLG that's set to 15 minutes which is a reasonable balance between the time someone may still be active and the time before deciding someone is actually offline.

    If you're seeing the green dot next to your name in the same browser you're navigating around the forums or posting from then the likelyhood is that your browser has lost track of the session it should be using - it doesn't have the right information to let the forum know you're logged in as qolelis. At the same time, the forum recognises that less than 15 minutes has passed since your last activity so it still shows you as logged in. As you have tried two different browsers my suspicion is that you have security or similar software on your PC that's disrupting the session cookies on your PC. You mention you've checked your firewall but do you have other anti-virus or internet security installed?

    Quote Originally Posted by qolelis View Post
    In all of these cases, afterwards I always need to log out twice (and restarting my browser in-between).
    Can you explain what you mean by having to log out twice? If you've been logged out or your browser has lost track of your session then you shouldn't have the option to log out again - at least without logging back in first!

  8. #8
    Quote Originally Posted by Al_B View Post
    As you have tried two different browsers my suspicion is that you have security or similar software on your PC that's disrupting the session cookies on your PC. You mention you've checked your firewall but do you have other anti-virus or internet security installed?
    I do, and I temporarily disabled it just now to see what will happen when I post this time (I'll edit this post with the result). I'll check my hardware router later too. One thing that might suggest it's not (entirely?) on my side is that this happens only on ttlg - unless ttlg is using some unique method (not shared by the other forums I've tried on) that my system is not set to handle correctly. At the moment I don't know what could "disrupt the session cookies", but I'll check.

    Quote Originally Posted by Al_B View Post
    Can you explain what you mean by having to log out twice? If you've been logged out or your browser has lost track of your session then you shouldn't have the option to log out again - at least without logging back in first!
    1. I login first time using the login fields in the upper right corner.
    2. I post something.
    3. I get logged out without requesting it myself.
    4. I login again.
    5. I am done and log myself out using the log out button in the upper right corner.
    6. I close the browser and start it again.
    7. When I visit ttlg again, I am still shown as being logged in, i.e. the logout button is shown in the upper right corner.
    8. I logout a second time.
    9. Next time I return to ttlg, the login fields in the upper right corner are shown (no log out button).

  9. #9

  10. #10

  11. #11
    Okay, with the antivirus disabled, I haven't yet been able to reproduce the issue, so there seems to be some setting there that isn't agreeing with ttlg. I'll check that again.

  12. #12
    Administrator
    Registered: Oct 2000
    Location: Athens of the North
    Thanks - if you do still get the problem with the antivirus disabled can you double-check you have the right time and date set on your computer?

  13. #13
    And now I've enabled it again, so I should soon be logged out if that was the problem.

  14. #14
    I don't know what's going on: What used to be very easy to reproduce is not happening at all now.

  15. #15
    Quote Originally Posted by Al_B View Post
    Thanks - if you do still get the problem with the antivirus disabled can you double-check you have the right time and date set on your computer?
    Time and date are correct.

  16. #16
    Administrator
    Registered: Oct 2000
    Location: Athens of the North
    Quote Originally Posted by qolelis View Post
    I don't know what's going on: What used to be very easy to reproduce is not happening at all now.
    Sounds like business as usual for looking at these problems! If it's been happening for a couple of weeks then it'll probably come back - if you can try disabling the antivirus if / when it does and check if that appears to be related that'll be helpful. No settings changes have been made on the server side since the start of this thread so it does sound like it's something local, possibly some caching done by your anti-virus software when scanning web pages?

  17. #17
    Quote Originally Posted by Al_B View Post
    Sounds like business as usual for looking at these problems!
    Yeah.

    If it's been happening for a couple of weeks then it'll probably come back
    It's been happening for longer than that. I don't remember for how long, but at least a year.

    I'll get back to this when I've tested more stuff.

  18. #18

  19. #19

  20. #20
    Still testing: the only thing I can confirm right now is that it's happening at random (or is caused by a very specific order of things, an order I haven't been able to determine): things that I thought was causing it, don't next time, and things that I thought wasn't, do next time, then suddenly no issues at all for a while, and then issues again. It seems that I cannot cause it myself by doing anything specific.

    Could it be some local timeout setting causing it (in that case a timeout of just a couple of minutes)?

    I have checked my router settings, checked antivirus/firewall settings, updated the router firmware, but haven't found anything. After that I tried again (with antivirus enabled), and got the issue once. I also tried from my phone, while still being connected to my router, and got the issue once after clicking around, which might suggest that something is up with my router, but I had the issue also with my previous router (I recently got a new one), so unless they both have the same fault, that might not be it either.

    I'm currently performing more tests, so maybe something will show up, but I'm tempted to just let things be: I mean, I can still post.

    Edit:
    I tried again from my phone (via Chrome), but this time while disconnected from my router, and got the issue once, which suggests that there is some fault common to both my PC and my phone, or something with my internet connection or my ISP or, however unlikely, just internet in general?

    Maybe Swedish internet is borked relative to where your servers are...

    Edit 2:
    Internet: Oh hello, dear Customer, we have found the issue now and your country is borked.
    Customer: O-kay, how do I solve it?
    Internet: You can't, our analysis shows that you are totally borked.
    Last edited by qolelis; 24th Oct 2017 at 13:20.

  21. #21
    Last tests involved doing a complete viruscheck, which found none, and visiting ttlg with the antivirus & firewall disabled, which didn't change anything, the issue is still there: I was logged out as soon as I clicked the "Go to last post" link for Member's Chat. I don't know what more to test now. The only thing I've learned is that I'm logged out at random, both on my PC and my phone, with or without bypassing any software or hardware that might interfere, it happens only on ttlg (so far, at least; I haven't been able to test any forums using the same forum software as ttlg), and I don't seem to have any control over how, if, or when the issue occurs.

    Visiting ttlg via Tapatalk seems to be working without issues, but I haven't tested that as extensively.

  22. #22
    The "I just thought I noticed something, but probably not"-test.

    Edit:
    Nope.

    Edit 2:
    I'm giving up now. I just have to accept that something, somewhere is borked ("don't know where, don't know when").

  23. #23
    Administrator
    Registered: Oct 2000
    Location: Athens of the North
    As a last test can you check whether your ISP is using a transparent proxy? e.g. a test such as the one here. I wouldn't suggest using a VPN to get around the issue if it does find one but it would indicate something that may be out of your control but still related to your connection.

  24. #24
    "No Proxy Detected"

  25. #25
    Would it be okay if I created a second account and did some tests there? If that works I could simply switch and have my original account removed.

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