Your Name @Trioptimum.com Part Deux !!! (Read the 1st post.)

[Camo Yoshi]

Bulk account update report
trioptimum.com - 4/11/15

1 user accounts were successfully created.
Adam_Falk

-CY

[MisakaMikoto]

On my two Tri-Op addresses, I haven’t received any messages since 7:46 a.m. CST today, and I’ve been expecting some. Also, messages I send don’t get through to their recipients. And the e-mails people that send me don’t bounce back; they simply don’t arrive to me, with no indication that I’m not getting them.

Are the DNS settings or MX records wrong? Did something change this morning?

[persnikitty]

Also experiencing this. A test email sent from my trioptimum account went through, but the response I sent back to my trioptimum account to verify met with daemon failure.

[MisakaMikoto]

It occurs to me—and I hope this isn’t the case—that Yoshi may have PMs and subscription alerts going to his Tri-Op address, in which case he won’t be getting them, either. Is there any way of directly contacting him?

I had to use an ancient TTLG account I ditched long ago because it was the only one for which I could get a password reset; I rebuilt my computer recently and can’t get a reset into my current TTLG account because, wait for it, it’s a Tri-Op account.

As is my work account. I discovered halfway through the day that a project I’d turned in today didn’t make it through and that, in fact, none of my work e-mails have been getting through to anyone. So I had to jump to an old junk account and send a whole bunch of e-mails explaining the situation.

First time I’ve ever had anything like this happen with my Tri-Op accounts in 4½ years, so I have high hopes that things will get put right yet.

[edit]

Yep, found his e-mail address on his homepage, and it’s Tri-Op. I guess maybe he’ll notice after a while, too?

[edit]

Okay, just caught him on Google Hangouts and it sounds as if C0rtexReaver will have to be the one to fix anything. Now to try to figure out how to get in touch with him; Yoshi says he’s been out of touch in all the usual places since February.

[Camo Yoshi]

On my two Tri-Op addresses, I haven’t received any messages since 7:46 a.m. CST today, and I’ve been expecting some. Also, messages I send don’t get through to their recipients. And the e-mails people that send me don’t bounce back; they simply don’t arrive to me, with no indication that I’m not getting them.

Are the DNS settings or MX records wrong? Did something change this morning?

Also experiencing this. A test email sent from my trioptimum account went through, but the response I sent back to my trioptimum account to verify met with daemon failure.

It occurs to me—and I hope this isn’t the case—that Yoshi may have PMs and subscription alerts going to his Tri-Op address, in which case he won’t be getting them, either. Is there any way of directly contacting him?

I had to use an ancient TTLG account I ditched long ago because it was the only one for which I could get a password reset; I rebuilt my computer recently and can’t get a reset into my current TTLG account because, wait for it, it’s a Tri-Op account.

As is my work account. I discovered halfway through the day that a project I’d turned in today didn’t make it through and that, in fact, none of my work e-mails have been getting through to anyone. So I had to jump to an old junk account and send a whole bunch of e-mails explaining the situation.

First time I’ve ever had anything like this happen with my Tri-Op accounts in 4½ years, so I have high hopes that things will get put right yet.

[edit]

Yep, found his e-mail address on his homepage, and it’s Tri-Op. I guess maybe he’ll notice after a while, too?

[edit]

Okay, just caught him on Google Hangouts and it sounds as if C0rtexReaver will have to be the one to fix anything. Now to try to figure out how to get in touch with him; Yoshi says he’s been out of touch in all the usual places since February.

Hey guys,

First off, sorry about this. It's crappy and even I'm affected by it. I bet most likely everyone is...

I checked the Google Apps Status Dashboard and there are no reported issues: http://www.google.com/appsstatus#hl=en&v=status

However, trioptimum.com has stopped resolving as a result. I think what may have happened is Cortex forgot to pay the bills; however I hope that's not the case.

I'll post here again once I have more info to report. If in the event you need to email me you can email me at camoyoshi@floorchan.org or message me via Google Hangouts (since that still works). Or if you use Twitter, you can reach me at @camoyoshi as well.

Sorry to have this happen guys. Not much I can do about it since Cortex has to manage the domain.

-CY

[Camo Yoshi]

UPDATE:

I have sent a email to the domain registrar and will update if I get more info from them.

[Camo Yoshi]

So, I tried sending mail from my own server to trioptimum.com:

Final-Recipient: rfc822; camoyoshi@trioptimum.com
Original-Recipient: rfc822;camoyoshi@trioptimum.com
Action: delayed
Status: 4.4.3
Diagnostic-Code: X-Postfix; Host or domain name not found. Name service error
    for name=trioptimum.com type=MX: Host not found, try again
Will-Retry-Until: Sat,  9 May 2015 23:28:50 -0400 (EDT)

I also got mail back from the domain registrar:

Thanks for your email.

According to the WHOIS, I confirm you that the domain name "TRIOPTIMUM.COM" is well active and will expire on October 2nd, 2016.

We are at your disposal should you need any further information.

Best regards,

So it must be something with the DNS and/or the way it's interacting with Google Apps. I'm going to open a support ticket and see what they can do. Will update when I get a response.

UPDATE: http://p.icfar.com/4184484.png

It seems that there are issues with the nameservers. I don't know if Cortex runs his own nameserver or if he uses his registrar's nameserver. Not much we can do until Cortex gets online.

UPDATE 2: Apparently Cortex does run his own nameservers, and those servers may be down or misconfigured, which is the source of our issues. Stay tuned.

[Camo Yoshi]

I got up this morning to find about 35 new emails in my TriOp inbox. The issues seems to have resolved itself. I'm going to talk to Cortex and see what happened here, and if there's any way to prevent it from happening in the future.

Apologies for the downtime and scares. It seems that the nameserver that had some crucial records to keep the domain running went down and that broke pretty much everything.

-CY

[MisakaMikoto]

Thanks! I spent all last night migrating all my Tri-Op e-mails in Thunderbird over to new Gmail addresses, then removed the Tri-Op addresses from Thunderbird. (I, too, used my Tri-Op address for work.) So I’m glad you posted; I’m adding my Tri-Op accounts back to Thunderbird as we speak.

I think I’ll be sticking with Gmail for work and for our family e-mail, lest this ever happen again, but I’m glad to have my Tri-Op address back for TTLG and for my BGG game designer account.

Thanks for the update!

[Camo Yoshi]

Thanks! I spent all last night migrating all my Tri-Op e-mails in Thunderbird over to new Gmail addresses, then removed the Tri-Op addresses from Thunderbird. (I, too, used my Tri-Op address for work.) So I’m glad you posted; I’m adding my Tri-Op accounts back to Thunderbird as we speak.

I think I’ll be sticking with Gmail for work and for our family e-mail, lest this ever happen again, but I’m glad to have my Tri-Op address back for TTLG and for my BGG game designer account.

Thanks for the update!

Yeah, considering migrating all my important stuff off as well. There's still some minor DNS issues but mail delivery isn't affected.

-CY

[Camo Yoshi]

I just wanted to update everyone (if it wasn't obvious yet) that we're back up and running. I had a IM conversation with Cortex (he was on vacation during all of this):

Yeah. . .
The primary DNS I had the domain on got yanked. .
The slave copies expired.
I made one of the slaves teh master.
Cortex • Mon, 12:57 PM

Ah. I noticed your name servers are custom deals not with Gandi
Camo Yoshi
Mon, 12:57 PM

Cortex Reaver
Though I need to get another server up.
I was on vacation.
Cortex • Mon, 12:57 PM

Curious, why not use the ones that Gandi provides?
Camo Yoshi
Mon, 12:58 PM

Cortex Reaver
Was down at *** and my wife started bitching she wasn't getting any E-mail.
I just prefer direct control over it.

So yeah, that's our issue. I now have direct contact with Cortex in the event this stuff happens again.

-CY

[Camo Yoshi]

Bulk account update report
trioptimum.com - 5/12/15

4 user accounts were successfully created.
Usernames: Nartha.Vendall , Harry , d_hamilton , carlosyeste

-CY

[MisakaMikoto]

Thanks for the update!

[astaria]

Just wondering if there is a way to reset the password to these email accounts. When you try to do it, Gmail tells you to contact the administrator. Is there some way to enable password reset from an admin panel? I really need to get back into my email and change the password because my computer was stolen.

Thanks.

[MisakaMikoto]

Mail . I’d PM you but the option isn’t there. I’ll yank this image once you’ve seen it—let me know.

[Camo Yoshi]

Just wondering if there is a way to reset the password to these email accounts. When you try to do it, Gmail tells you to contact the administrator. Is there some way to enable password reset from an admin panel? I really need to get back into my email and change the password because my computer was stolen.

Thanks.

I think the reason being is that there's no other place to send your password to, since with Google Apps for Business, you can't define a user to have a secondary email account. At least, that's what I think is the reason why we don't have automated account password resets set up. Not sure.

Either way, in the event that Cortex doesn't get back to you, you can try emailing me. I'd be happy to try and resolve your issue to the best of my ability.

[astaria]

Ok I sent the email. If I don't hear anything in a day or two I'll bug you Camo.

Thanks guys!

[Camo Yoshi]

Bulk account update report
trioptimum.com - 7/4/15

1 user accounts were successfully created.
Usernames: sean

1 user accounts had errors and could not be processed.
Usernames: FinalBlu

Your temporary password must be at least 8 characters long.

-CY

[astaria]

Hi Camo, I sent you an email from my alt account for the Trioptimum email I was locked out of. Thanks!

[C0rtexReaver]

Camo is currently unable to continue his duties as Trioptimum E-mail admin. If you need support, E-mail support@trioptium.com.

-CR

[astaria]

Email sent to support. Hope everything is ok with Camo.

[Camo Yoshi]

I'm not sure why Cortex said I'm unable to continue what I'm doing... either way, I'll tackle all the stuff currently in my queue but then abstain as Cortex wishes.

Bulk account update report
trioptimum.com - 7/14/15

1 user accounts were successfully created.
Usernames: null

-CY

[astaria]

I've sent emails to support@trioptimum.com and to Camo, but haven't heard anything yet. Should I email someone else or...? Thanks.

[C0rtexReaver]

I've sent emails to support@trioptimum.com and to Camo, but haven't heard anything yet. Should I email someone else or...? Thanks.

You need to respond to the follow-up questions that came in response to your E-mail to support@.

-CR

[astaria]

You need to respond to the follow-up questions that came in response to your E-mail to support@.

-CR

I didn't see any email with questions, could you please resend to the alt account? Thanks.